Shipping Policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.
Shipping carrier: 4PX、YunExpress、Wanb Express、UBI
Orders are processed when the payment is accepted.
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SHIPPING & HANDLING
With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween, and Christmas, ETA might extend a few days longer.
| Country | General Cargo | Battery Magnets | Cream Powder Liquid | |
| United States | Average Time(Business Days) | 10-13 | 10-13 | 11-14 |
| Canada | Average Time(Business Days) | 9-12 | 9-12 | 11-14 |
| Australia | Average Time(Business Days) | 11-14 | 10-13 | 17-20 |
| Germany | Average Time(Business Days) | 10-13 | 9-12 | 11-14 |
| France | Average Time(Business Days) | 10-13 | 9-12 | 12-15 |
| United Kingdom | Average Time(Business Days) | 7-10 | 8-11 | 10-13 |
| Italy | Average Time(Business Days) | 9-12 | 11-14 | 13-16 |
| Spain | Average Time(Business Days) | 8-11 | 8-11 | 10-13 |
| Mexico | Average Time(Business Days) | 12-15 | 13-16 | 12-15 |
| Brazil | Average Time(Business Days) | 12-15 | 12-15 | 29-32 |
| Other country | Average Time(Business Days) | 11-14 | 10-16 | 12-20 |
Please note:
- The above time frame is only applied for orders to the above countries with standard shipping methods.
- Delivery to military regions are currently limited. We are very sorry for the inconvenience.
- The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
- International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
- When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
SHIPPING FEE
- Free Shipping for orders over $40 worldwide
- Processing time: 3-7 Days
| Shipping methods | Shipping Fee |
| 4PX | $4.99 per Order |
| YunExpress | $4.99 per Order |
| Wanb Express | $4.99 per Order |
| UBI | $4.99 per Order |
ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering underspantsy and if you have any questions, please don't hesitate to contact us via: service@underspantsy.com
